Terms & Conditions

General conditions for the provision of tourism services by Ontour DMC Colombia.

1. General Conditions

By contracting any tourism service with Ontour S.A.S. (hereinafter "Ontour"), the client accepts the conditions described in this document. Ontour is a travel agency duly incorporated under the laws of the Republic of Colombia, headquartered in Ibagué, Tolima, registered in the National Tourism Registry administered by the Autonomous Heritage National Tourism Fund (FONTUR).

2. Bookings & Payments

Bookings are confirmed upon receipt of the corresponding deposit (minimum 30% of the total value). The remaining balance must be paid at least 7 days before the service start date. Payments can be made by bank transfer, Nequi, Daviplata, or cash at our office. Published prices are subject to availability and may change without prior notice.

3. Cancellations & Refunds

Cancellation more than 15 days in advance: 100% deposit refund. Cancellation between 8 and 14 days: 50% deposit refund. Cancellation less than 7 days: no refund. In case of force majeure (weather, public order, natural disasters), Ontour will offer rescheduling at no additional cost or a credit applicable to future services.

4. Responsibilities

Ontour acts as an intermediary operator and is not responsible for non-compliance by third-party providers (airlines, hotels, restaurants). All our services are covered by insurance and compliance policies. The client is responsible for carrying valid identification documents and informing us of any medical conditions or mobility restrictions prior to travel.

5. Itinerary Modifications

Ontour reserves the right to modify the itinerary for reasons of safety, weather, public order, or provider availability. Any change will maintain the equivalent quality and scope of the contracted service. The client will be notified as far in advance as possible.

6. Jurisdiction & Applicable Law

This contract is governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts of the city of Ibagué, Tolima. The current tourism sector regulations established by the Ministry of Commerce, Industry and Tourism apply.

Last updated: April 2026